If the lock of the charging cable on the EV charging box does not open, you can manually remove the lock as a last resort. To do so, you must open the EV charging box.
Risk to life due to electric shock
There is a risk of electric shock when working on the electrical installation of the EV charging box. All work which requires the EV charging box to be opened may be carried out only by an electrician.
Also observe the documentation for the EV charging box (assembly instructions and operating manual). You can download the documents in the product catalogue.
The actuator is on the inside of the door directly above the outlet. You will see a small red lever on the actuator.